Returns & Shipping Information

Returns & Exchanges

We offer a 100% Money Back Great Fit Guarantee. If you are not completely satisfied with how our products fit, return within 30 days for a full refund or a different size. Product must be in new/unused condition upon return.

To initiate a return for a refund or exchange, simply ship the item back to us with a note of how you would like to proceed.  If exchanging, please let us know the item and size you need and where we can send it.  Once the item ships from us you will receive an email with tracking.

Please ship items to:

11215 St. Johns Industrial Pkwy N. Suite 15

Jacksonville, FL 32246

Shipping Information

All items ship from Jacksonville, FL USA and will ship out within 24-72 hours from when the order is placed depending on the time of the order. Friday evening orders may not ship out until the following Monday morning as we are a small company and currently we are not open on the weekends.

Shipping rates are automatically calculated by USPS/UPS/DHL based on the shipping address, weight of items, and the level of shipping selected.

The estimated shipping times displayed are created by USPS/UPS/DHL and are nothing we are able to adjust.  More realistic time frames for a First Class Package are 5-9 days while Priority Packages are 3-7 days.

If tracking shows that an item was delivered, but you did not receive your package, please contact your local Post Office ASAP with your tracking number and they are able to geotrack your delivery.

For all other Return & Shipping Questions, pleas contact us at:

customerservice@demonsbehindme.com

If you do not hear back from us, be sure to check your Spam or Junk email folders as we typically respond within 24 hours.