Returns & Shipping Information

We offer a 100% Money Back Great Fit Guarantee. If you are not completely satisfied with how our products fit, return within 30 days for a full refund or a different size. Product must be in new/unused condition upon return.

We are happy to replace or refund you for your item(s) as long as it has not been worn or washed, does not smell of any fragrances (detergent, cologne, perfume, Febreze, smoke, etc.), does not have any pet hair, and is still in brand new condition.  Once the item is received and inspected to ensure it has not been worn, washed, and it is in brand new condition, we will ship out a replacement or issue a refund.  If there are any signs that it has been worn, washed, smells of fragrances, or any evidence that it is not in new condition, unfortunately we are not able to replace or refund you for the item(s) and the item(s) will not be returned to you.  Wrinkles from shipping back and forth are fine.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  We now offer free exchanges, and free returns for store credit for customers within the United States.  Customers outside of the U.S. are responsible for return shipping charges. For returns to the original form of payment, a handling fee of 15% will apply.

To start a return/exchange (NOT INCLUDING FACEBOOK ORDERS), visit demonsbehindme.com, select the Account Person icon in the top right of the home page or use this link to log in: https://shopify.com/16369643/account Log in with the email you used to place your order.  Once logged in, select your order and select Request Return.

If your order was placed through Facebook and you would like to return your item for store credit, follow the instructions above.  If you would like to exchange your item for a replacement, simply ship the item back to us at the address below along with a note of the item and size you would like and an address where you would like the items shipped.

You may also contact us at customerservice@demonsbehindme.com. Please note that returns will need to be sent to the following address:

10271 Beach Blvd.

Jacksonville, FL 32246

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.  

Closeout items may only be exchanged for a different size.  If the size needed is no longer available we will issue store credit to your account.

You can always contact us for any return question at customerservice@demonsbehindme.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

All sales are final on personalized items and we are not able to return or exchange them. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. For returns to the original form of payment, a handling fee of 15% will apply. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@demonsbehindme.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Never Fade Hat Policy

We will replace our Never Fade caps if they fade due to the sun or show sweat lines. Simply email a picture of the faded cap.  Discoloration from dust, concrete dust, drywall dust, or any other debris is NOT covered in our Never Fade hat policy.  Hats discolored from anything other than the sun or sweat will not be replaced.

Personalized Items

All sales are final on personalized items and we are not able to return or exchange them. 

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@demonsbehindme.com.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at customerservice@demonsbehindme.com and send your item to: 10271 Beach Blvd. Jacksonville, FL 32246.

Shipping
To return your product, you should mail your product to: 10271 Beach Blvd. Jacksonville, FL 32246.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Information

All items ship from Jacksonville, FL USA and will ship out within 24-72 hours from when the order is placed depending on the time of the order. Friday evening orders may not ship out until the following Monday morning as we are a small company and currently we are not open on the weekends.

Shipping rates are automatically calculated by USPS/UPS/DHL based on the shipping address, weight of items, and the level of shipping selected.

The estimated shipping times displayed are created by USPS/UPS/DHL and are nothing we are able to adjust.  More realistic time frames for a First Class Package are 5-9 days while Priority Packages are 3-7 days.

If tracking shows that an item was delivered, but you did not receive your package, please contact your local Post Office ASAP with your tracking number and they are able to geotrack your delivery.

For all other Return & Shipping Questions, pleas contact us at:

customerservice@demonsbehindme.com

If you do not hear back from us, be sure to check your Spam or Junk email folders as we typically respond within 24 hours.