Returns & Shipping Information

Returns & Exchanges

We offer a 100% Money Back Great Fit Guarantee. If you are not completely satisfied with how our products fit, return within 30 days for a full refund or a different size. Product must be in new/unused condition upon return.

We are happy to replace or refund you for your item(s) as long as it has not been worn or washed, does not smell of any fragrances (detergent, cologne, perfume, Febreze, smoke, etc.), does not have any pet hair, and is still in brand new condition.  Once the item is received and inspected to ensure it has not been worn, washed, and it is in brand new condition, we will ship out a replacement or issue a refund.  If there are any signs that it has been worn, washed, smells of fragrances, or any evidence that it is not in new condition, unfortunately we are not able to replace or refund you for the item(s) and the item(s) will not be returned to you.  Wrinkles from shipping back and forth are fine.

To initiate a return for a refund or exchange, simply ship the item back to us with a note of how you would like to proceed.  If exchanging, please let us know the item and size you need and where we can send it.  Once the item ships from us you will receive an email with tracking.

In the case of a return, shipping is only refunded if the product was defective or incorrectly fulfilled by us, meaning we sent a product that is different than what is on the documented order.

Please ship items to:

10271 Beach Blvd.

Jacksonville, FL 32246

Never Fade Hat Policy

We will replace our Never Fade caps if they fade due to the sun or show sweat lines. Simply email a picture of the faded cap.  Discoloration from dust, concrete dust, drywall dust, or any other debris is NOT covered in our Never Fade hat policy.  Hats discolored from anything other than the sun or sweat will not be replaced.

Shipping Information

All items ship from Jacksonville, FL USA and will ship out within 24-72 hours from when the order is placed depending on the time of the order. Friday evening orders may not ship out until the following Monday morning as we are a small company and currently we are not open on the weekends.

Shipping rates are automatically calculated by USPS/UPS/DHL based on the shipping address, weight of items, and the level of shipping selected.

The estimated shipping times displayed are created by USPS/UPS/DHL and are nothing we are able to adjust.  More realistic time frames for a First Class Package are 5-9 days while Priority Packages are 3-7 days.

If tracking shows that an item was delivered, but you did not receive your package, please contact your local Post Office ASAP with your tracking number and they are able to geotrack your delivery.

For all other Return & Shipping Questions, pleas contact us at:

If you do not hear back from us, be sure to check your Spam or Junk email folders as we typically respond within 24 hours.